Nation’s First Electric Vehicle Mobile Charging Assistance Service Launched

Leading provider of driver and vehicle assistance services in North America, Cross Country Automotive Services (Cross Country) is launching the Nation’s first electric vehicle mobile charging warranty roadside assistance program.  The program will be available in seven initial markets including Los Angeles; Phoenix; Nashville; Portland; San Diego; San Francisco and Seattle.

The Cross Country program makes emergency assistance available to drivers whose electric vehicle batteries have been depleted giving approximately 5 miles of range for as little as 15 minutes of charging.  Specially equipped mobile charging units that have been manufactured for the growing electric vehicle (EV) service market will be used.  August 26, 2011 the first mobile charge in the program was completed successfully in Phoenix.  It took only 15 minutes to give the driver an additional 5 miles of charge.

“Serving as the roadside assistance provider for a number of electric vehicle companies, Cross Country recognizes the need to provide unique solutions that are specific in assisting the emerging number of electric vehicle owners, ensuring they will receive the same high levels of service and peace of mind they’ve come to expect whenever they were behind the steering wheel,” said Dave Ferrick, senior vice president at Cross Country.  “As a result, we’ve developed a program that offers mobile chargers in the largest number of markets of any roadside assistance program in the country. Our green solution relies on propane fuel, which burns cleaner than gasoline and avoids significant weight to the service truck, thereby not impacting the truck’s fuel efficiency.”

Cross Country plans to add additional mobile charging units across the country via its national service provider network.  The mobile chargers are available to Service Providers and dealerships, the chargers offer the capability to quickly and safely charge multiple vehicles concurrently through a Level 2 charging protocol that delivers consistent utility grade power.  The charger is able to provide back-to-back services without the need to recharge any onboard batteries.  They can be mounted on small trailers, and consist of 10 kWh propane-powered generators that charge the disabled electric vehicles.

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Author: Becky Donaldson

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